Frequently Asked Questions
Everything you need to know about shopping at Mama Bear Oasis
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day return policy for most items in their original, unused condition. Please contact our support team to initiate a return and receive a prepaid shipping label.
Are your products safe for children and pets?
Safety is our top priority. All products at Mama Bear Oasis are vetted for quality and compliance with safety standards. Specific material information can be found on each individual product page.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Do you offer international shipping?
Currently, we only ship to addresses within the United States and Canada. We are working hard to expand our oasis to international customers in the near future.
How can I track my package?
Once your order is shipped, you will receive an automated email containing your tracking number and a link to the carrier's website where you can monitor your delivery progress.